A file will not import
Send the header row (not the data rows) and the platform it came from. Header names are usually enough to diagnose a mapping problem.
Talk to a person. Not a ticket robot.
DeliverPayout is a small tool. Questions, bug reports, and blunt feedback all go to the same inbox.
Before you write
What makes a message useful.
You do not need a formal report. A sentence about the task and the file shape is enough.
A feature is missing
Describe the weekly task you are trying to finish, not the button you think you need. The task is the useful part.
A number looks wrong
Include the platform, the column names, and the difference you expected. Never email a full driver file with bank or personal details.
Please do not send
Sensitive data by email.
Email is not a secure channel. When reporting an issue, send the column headers, a screenshot of the mapping screen, or a handful of invented rows instead of a live payout file.
- Do not send bank account or card details.
- Remove driver names and phone numbers where possible.
- A header row from your report is usually all that is needed.
Advertising or privacy question?
For a question about advertising cookies, consent, or the privacy policy, use the same address and include “Privacy” in the subject.
Email about privacy